Contact Us

Commonly Asked

Frequently Asked Questions

It’s easy. You can request to cancel your text alert service at any time. Send us an email (from your receipt) or use the contact form to the right. Cancellations must be received within the current cycle to avoid a billing on the next cycle (subscriptions).

We get it. Sometimes as buyers we have regrets. If you are not totally happy with your purchase of our text message service, simply email us within one hour of subscribing and we will happily refund your purchase.

It can be. If you choose to visit our islands, be sure and take the recommended travel precautions as it pertains to Covid-19.

There is a strict mult-step process in place that all travelers must follow. You can review the information here or choose to have a concise, summary delivered to your phone by text message.

We are a group of local technologists whose aim is to provide cutting edge digital, informational and product-based solutions that support safe travel. We recognized early on the confusion around the State of Hawaii’s mandatory entry requirements. Therefore, we launched our valuable supplemental digital service that compliments & clarifies all that is required of travelers to Hawaii. Along with our online store, we help to ensure travelers are well informed and well equipped to navigate the current environment. We know it’s not easy for visitors to Hawaii. Our services are here to help. We are not a government entity or agency.

The Office

Our Address

SafeTravels Hawaii
500 Ala Moana Boulevard
Honolulu, HI 96813

Phone: 500-7238
Billing: (415) 855-1007

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